Each employee of Macreo is responsible for all personal information under his or her control and a Privacy Officer has been designated to be accountable for compliance with the Act. We will use reasonable means to ensure that personal information is given a comparable level of protection while being processed by a third party.
The purpose(s) for which personal information is collected shall be identified before or at the time the information is collected. We may choose to identify such purpose(s) orally or in writing. Written notification will be used whenever practical to do so.
The prior knowledge and permission of the customer are required for the collection, use or disclosure of personal information, except where inappropriate due to legal or security reasons. We may obtain express consent (i.e., specific authorization given to us, either orally or in writing) or we may determine that consent has been implied (i.e., we have not received a specific authorization, but the circumstances allow us to collect, use or disclose personal information).
The collection of personal information shall be limited to that which is necessary for the purpose(s) identified. Personal information shall be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Personal information will not be used, disclosed or retained for purposes other than those for which it was collected, except with the permission of the customer, or as permitted or required by law. We will retain personal information only as long as necessary for the fulfillment of those purposes. Personal information that is no longer required to fulfill identified purposes will be destroyed, erased or made anonymous.
Personal information shall be as accurate, complete and up to date as is necessary for the identified purpose(s) for which it is to be used. We will, on an ongoing basis, ensure the accuracy and completeness of personal information under our care and control. Customers who provide personal information to us must do so in an accurate and complete manner.
Personal information, regardless of the format in which it is held, will be protected against loss, theft, unauthorized access, disclosure, copying, use or modification by using security safeguards appropriate to the sensitivity of the information.
Specific information about our policies and practices relating to the management of personal information will be readily available to our customers. We have designated a Privacy Officer who will answer customers’ questions about our compliance with the Act.
Upon written request, a customer will be informed of the existence, use and disclosure of his or her personal information and shall be given access to it. We will respond to such requests within 30 days, unless we first advise that we need a longer period to respond. A customer will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Customers can address any complaint regarding compliance with the above principles with our Privacy Officer who will investigate their concerns and take the appropriate action to correct the situation. We will document all customer complaints, as well as our actions in response to complaints, by noting these details in the customer’s file and also in a master privacy file.
How We Collect, Use and Disclose Personal Information
We collect, use or disclose personal information only with our customers’ permission.
We will make sure our customers understand why we need personal information by using clear, understandable language when we identify the purpose. We collect only the information we need for the purpose(s) we have identified to our customers. Our files are kept for the purpose of providing better service in delivering clothing and apparel, aftermarket parts and accessories to our customers. We will not sell personal information under any circumstances. We only keep customers’ information as long as we need it to establish and/or service their accounts or to meet regulatory requirements. Once it is no longer necessary, the information is destroyed using the highest of safeguards and standards. We do not keep our customers’ credit card information on file for added security.
We Will Protect Customer Information
All employees and suppliers who are granted access to customer records understand the need to keep this information protected and confidential. They know they are to use the information only for the purposes intended. This expectation is clearly communicated. We have also established physical and systems safeguards, along with the proper processes, to protect customer information from unauthorized access or use.
Customers’ Right to Access Their Personal Information
We understand customers’ rights and want them to be aware of them as well. Customers have the right to ask questions about their personal information and to review their files within the guidelines set forth in the Act. As well, they have a right to request an update or correction and to bring their concerns to our attention through a complaint resolution process.
If You Require More Information
For more information about our privacy polices and procedures, please contact our Privacy Officer at:
6 Kearney St., Guelph, Ontario N1E 7H2
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Macreo collects and uses Users personal information for the following purposes:
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails: The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
6 Kearney St., Guelph, Ontario N1E 7H2
This document was last updated on May 24, 2018